It’s convenient, flexible, affordable, reliable, and efficient. These are just a few of the reasons why Voice over Internet Protocol (VoIP) telephony is so popular among businesses of all sizes and across all industries today. With all that VoIP has to offer, it’s hard to see why many small- and medium-sized businesses (SMBs) still haven’t adopted this groundbreaking technology.
If you’re an SMB owner still on the fence about VoIP, take a look at some of the ways that a feature-rich VoIP solution can drive your business’s growth and success.
By delivering cost savings
One of the top priorities of any business leader is staying within budget. To do that, they must find clever ways to cut costs. Using VoIP is just one of the many ways businesses can realize higher cost savings.
Both the upfront and monthly costs of VoIP are considerably lower than those of traditional phone systems. Since VoIP runs on your existing network and calls are placed and transmitted over your internet connection, there’s no need for additional hardware and wiring. You also don’t have to pay hefty fees month after month for long-distance or international calls.
What’s more, if you choose a hosted VoIP solution like those offered by Nye Technical Services (NTS), you can enjoy flat-rate billing based on the number of users, network elements, and other criteria relevant to your business’s needs. This makes budgeting a breeze.
By improving communications
With VoIP, managing calls has never been easier. VoIP offers call-forwarding options that let you and your employees connect personal or company-issued mobile devices to your organization’s network. One of these options is Find Me/Follow Me, which lets you take calls wherever you are and at any of several user-defined phone numbers, so you never miss a call.
Some VoIP systems offer voicemail to email transcription, which transcribes voicemail messages to text and sends them to a nominated email address. This way, you can have names, phone numbers, and other important information on file for you to peruse or refer back to as needed.
Conferencing is also possible with VoIP. You can jump in on a meeting with clients on opposite ends of the country from the comfort of your office or even your home. To do this, simply connect to a conference bridge that uses the recipient’s existing computer or mobile device connection. You can also have remote workers or those out in the field join in by connecting to the same bridge via a VoIP-enabled device.
By increasing customer and employee retention
Combining your VoIP services with your customer relationship management (CRM) software might just be the best thing you can do to improve your clients’ experience and, in turn, gain their loyalty. VoIP and CRM integration will make customer hang-ups a thing of the past by routing each client to the same customer service representative every time they call and providing your staff with that client’s information automatically. As such, customers can have their questions answered in less time.
VoIP’s auto attendant feature can further improve customer service. Auto attendant lets callers select options from a menu (“Press 1 for Sales, 2 for Support…”) and be transferred directly to the department or individual they’re trying to reach.
Your clients aren’t the only ones who’ll get a better experience out of VoIP — so will your employees. VoIP offers the latest in telecommunications technology, and so it makes your staff’s jobs easier to do and makes them feel more connected to their colleagues and customers. According to recent studies, this sense of connection makes employees more likely to stay with a company. Happy employees translate to happy customers who are likely to become or remain loyal to your company.
VoIP technology is continuously developing, bringing more innovative solutions that will help SMBs grow and thrive. Interested in how these innovations can scale up your business in Pennsylvania? Contact the experts at NTS and find the best VoIP solution for your company.
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